![]() ![]() "Our participation in the program not only shows consumers that we're committed to proper repair, but it also gives our shop access to the training and resources needed to help safely and efficiently return Mazda vehicles to the road following a collision." "With the Mazda Collision Network and these online tools, we can reach more customers," said Dean Massimini, owner of Autotech Collision Service. Mazda will also refer vehicle owners to these organizations through its Customer Experience Center as well as provide marketing tools that shops can use to promote their businesses. The online locator will feature facilities that are active in the network and demonstrate ongoing compliance with program requirements, cycle time, and customer satisfaction. Since then, shop participation has grown steadily, allowing Mazda to meet its goal of supporting customers through the entire vehicle lifecycle. MNAO launched the Mazda Collision Network in May 2021, naming Mitchell as its program administrator. "Our close collaboration with Mitchell and the launch of these new resources allow us to connect vehicle owners with reputable auto body shops in their neighborhoods that meet our high standards for quality and safety." "Customer safety is our number one priority," vice president of aftersales and the technical services division of MNAO Rob Milne said. ![]()
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